Introduction
This Privacy Policy outlines Urban Ops Airsoft (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at www.urbanopsairsoft.com (“Site”), or otherwise share personal information with us (collectively: “Users”).
Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information we collect?
We collect two types of data and information from Users.
The first type is un-identified and non-identifiable information pertaining to a User(s), which may be gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information collected may include aggregated usage information and technical information transmitted by your device, including browser type, operating system, language preferences, access time, and usage patterns (e.g., pages viewed, browsing and click actions).
The second type is Personal Information, which is individually identifiable information that identifies an individual or may with reasonable effort identify an individual. This includes:
Device Information: geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information relating to your activity on the Site.
Registration information: When you register, you may be asked to provide details such as full name, email, physical address, and other information.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide information while registering on our Site
- When you use or access our Site in connection with our services
- From third-party providers, services, and public registers (e.g., analytics vendors)
What information we collect? (Usage)
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you regarding services, technical notices, and customer support
- Providing updates and service announcements
- Serving advertisements on the Site
- Marketing our website and services
- Conducting statistical and analytical assessments to improve the Site
We may also share Personal Information with subsidiaries, affiliated companies, and subcontractors.
Trusted third-party providers (possibly in other jurisdictions) may receive Personal Information for purposes such as:
- Hosting and operating the Site
- Providing services, including personalized display
- Storing and processing information
- Serving advertisements and evaluating ad campaign performance
- Delivering marketing offers
- Research, diagnostics, or analytics
We may disclose information if necessary to:
(i) comply with legal requests
(ii) enforce policies
(iii) investigate fraud or security issues
(iv) defend against legal claims
(v) prevent harm to rights or safety
(vi) collaborate with law enforcement
User Rights
You may request to:
- Confirm whether your personal information is processed and access stored information
- Receive a copy of personal information you provided
- Request correction or deletion
- Object to or restrict processing
- Lodge complaints with a supervisory authority
These rights may be subject to legitimate interests and regulatory requirements.
To exercise rights or request more information, contact our Data Protection Officer using the details below.
Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce policies. Retention periods depend on the type of information and purpose for collection.
We may rectify, update, or remove incomplete or inaccurate information at any time.
Cookies
We and trusted partners use cookies and related technologies when you visit our Site.
Cookies help with navigation, feature activation, preference storage, faster interactions, relevant advertising, and statistical analytics.
Types of cookies we use:
- Session cookies: temporary, deleted upon browser close
- Persistent cookies: stored for repeat visits to remember preferences
- Third-party cookies: placed by analytics tools or embedded external content
Cookies do not contain personal identifiers, though stored Personal Information may be linked to cookie data. You may disable cookies, but certain features may not function properly.
We use Google Analytics to understand Site usage. Google collects IP addresses but not names. The data is used solely to improve services.
Third-party collection of information
This Privacy Policy does not apply to third-party sites or companies. We encourage Users to review terms and privacy policies of any third party they interact with.
How do we safeguard your information?
We take reasonable steps to secure the Site and your information. However, we cannot guarantee prevention of unauthorized access.
Transfer of data outside the EEA
Data may be transferred to countries approved by the European Commission or protected via legal agreements ensuring adequate data protection.
Advertisements
We may use third-party advertising technology to deliver ads based on your Site usage. You may opt out of many networks via NAI or DAA websites:
http://optout.networkadvertising.org/#!/
http://optout.aboutads.info/#!/
Marketing
We may use Personal Information (name, email, phone number, etc.) to provide promotional materials about our services.
You may unsubscribe at any time, and we will remove your information from marketing lists. Important, non-marketing emails may still be sent (e.g., service updates).
Corporate transaction
If a corporate transaction occurs (e.g., sale, merger, acquisition), the acquiring company will assume the rights and obligations described in this Privacy Policy.
Minors
We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that a child has provided personal information without consent, they should contact us at:
Email: kavi@urbanopsairsoft.com
Updates or amendments to this Privacy Policy
We may revise this Privacy Policy periodically. Material changes become effective immediately upon posting. Your continued use of the Site constitutes acceptance of these changes.
How to contact us
If you have any general questions about the Site or the information we collect, you can contact us at:
Urban Ops Airsoft
168 Rexdale Blvd Unit 2
Etobicoke, ON
M9W 1P6
Phone: +1 905-960-9610
Email: kavi@urbanopsairsoft.com
Last Updated 12/5/2025